Privacy Policy

Your privacy is very important to Nutrisurg, Inc. This privacy policy describes the types of information we may collect from you or that you may provide when you visit the website www.nutrisurg.com (“Website” or the “Site”), purchase products from our website and our practices for collecting, using, maintaining, protecting and disclosing that information. By visiting and using this Website, and providing your information to us, you agree to accept the practices described in this privacy policy.

We may occasionally update this Privacy Policy to reflect changes in our online information practices. We encourage you to check the last updated date at the bottom of this Privacy Policy for any changes since your last visit.

How do we collect information about you?

We collect information in the following ways:

We collect information that you supply to us directly, such as when you interact with our website
We collect information from emails, text, and other electronic messages between you and our website
We collect information from phone or other written communications with you.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

Personal Information We Collect

We only collect personal information that you voluntarily provide us with, except as otherwise described below. We will not sell or rent your personal information to any third party.

We may collect the following personal information from you only if you voluntarily provide it to us:

First name
Last name
Shipping address
Billing address
Phone number (mobile or landline)
Email address
Age
Gender
Geographical location
Loyalty Program Status
Nutrisurg account password
Credit or debit card number
Credit or debit card expiration date
Your order or purchase history

If you sign up for our newsletter or text marketing, we will ask for your email address and phone number. We use this information to provide you with information and offers related to our products. We may contact you from time to time using the email you provide, unless you request to opt-out as discussed in the “Access and Control of Your Personal Information” section of this Privacy Policy, or request to unsubscribe by following the instructions for unsubscribing at the bottom of our emails or text messages (reply with “STOP” at any time).

When you purchase products from our website, we will collect your name, address, phone number, email address, payment information (e.g., credit card number, card expiration date, and security code), and the name, address, and phone number of any gift recipients. This information is used to process your order. We may also contact you via email or regular mail to provide you with information and offers related to our products, unless you request to opt-out as discussed in the “Access and Control of Your Personal Information” section of this Privacy Policy. You may also unsubscribe from receiving our emails by following the instructions for unsubscribing at the bottom of our emails. Gift recipients may also receive occasional information and offers relating to our products via email or regular mail. We provide gift recipients the option to opt-out from receiving future communications from us by following the instructions in the “How to Opt-Opt” section of this Privacy Policy. Gift recipients may also stop receiving future emails from us by following the instructions for unsubscribing at the bottom of our emails.

If you set up an account on our website, we will ask you to provide a username and password to allow you to reuse some information for future orders, make changes to your information, and to access your order history.

We collect Internet Protocol (IP) addresses from visitors to our website. An IP address is a number that is assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the website, along with the time of the visit, and the pages that were visited. Collecting IP addresses is a standard practice that is done automatically by many websites. We use IP addresses for purposes such as calculating traffic data, helping diagnose server problems, and administering our website. To protect your privacy, we anonymize a portion of each IP address stored in our server log files and limit the amount of time that each IP address is retained.

Our website uses cookies. A cookie is a small file that is sent to your web browser and stored on your computer. Cookies allow us to collect information such as your browser type, time spent on the website, pages visited, and other anonymous traffic data.

We, our service providers, and our business partners may also collect certain information about the use of our websites, mobile apps, social media presence, and Internet-enabled services and platforms by automated means, such as cookies, web beacons and other technologies. We and our service providers and business partners may collect information about your online activities over time and across third-party websites.

The information that may be collected by automated means includes:

URLs that refer visitors to our websites
IP addresses and other details of devices you use to connect with Nutrisurg.
Search terms used to reach our online content
Details about your interaction with our websites, mobile apps, social media platforms or other connected devices and services (such as the date, time, and length of visits, and specific pages accessed during the visits, and the frequency of the visits)
Interaction and viewing of advertisements and content
Geo-location data

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our website and to deliver a better and more personalized service.

Cookies also allow account holders to save time by auto-populating some information during checkout on return visits. Most web browsers automatically accept cookies, but they may also allow you to disable the use of cookies. Please note that if you disable cookies, certain aspects of our website may not function properly. The cookies from our website do not track any personally identifiable information about you, and the cookies do not extract any information from your computer.

Pixel tags, also known as web beacons or clear GIFs, may be used in connection with some portions of our website to track the actions of visitors or email recipients for measuring the success of our marketing campaigns and compiling statistics about the usage of our website. We may assign unique identifiers to pixel tags to associate your interaction with our online and email marketing.

We use third-party analytical tools, such as Google Analytics, to help us better understand how visitors use our website on an aggregate and non-personally identifiable basis. The information collected by these analytical tools may provide us with information such as a search engine that referred you to our website, how you navigated around our website, and what you purchased. This information helps us better serve you with more personalized information and product offerings.

We do not track your online activity across other websites or knowingly permit third parties to conduct online tracking while you visit our website, except as described above. As a result, our website does not respond to a browser's “do not track” signal.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

How We Use Your Personal Information

Your information may be used for the following purposes:

Provide content to website visitors on the Site, including content tailored to you
Provide access to our products or information about our products, such as price or nutritional information
Process or complete transactions, such as credit card payments, that you request, including providing your information to other third parties (such as Shopify, PayPal, Amazon, or subscription processors) to help process or complete the transactions
Communicate with you regarding your product orders, such as providing a purchase confirmation
Contact you regarding customer service and administrative issues, such as questions about a specific request, or otherwise respond to your comments or requests
Track Internet traffic and visitor use of the Site and particular webpages, including by the use of third parties such as Google Analytics
Track aggregate or individual usage trends of features or services on the Site
Provide content via a content distribution network
Help administer and protect the security of the Site and provide communication and other services
Track your use of the Site, including which webpages you visit, which links you click, your mouse or cursor placement, and the time intervals between each of these actions
Sharing your information to vendors and contractors who provide services to us
Archive or back up the Site or the information for archival, backup, or disaster preparedness purposes
Develop and/or enhance products or services by us or third parties
Compile anonymous statistical information and analysis, which may be provided to our vendors or contractors
Send you emails or direct mail with information or marketing offers from us, or use third parties (such as Klaviyo) to send those emails, text messages or direct mail on our behalf
Share your information with third parties to provide you with offers or promotions you may be interested in
Maintain suppression or opt-out lists that we may share with third parties so that you are not contacted if you ask not to be
Send SMS messages to you with information or offers, provided that you consent to be communicated to in this manner as described further below
Provide some or all of your information to third parties for our own marketing purposes; or
Permit you to access certain web-based programs or applications on the Site.

Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the products or service requested and to send periodic emails. Aggregate information may be provided to other parties for marketing, advertising, or other uses.

If you want to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or simply let us know by emailing us at contact@nutrisurg.com.

Information We May Share

We do not sell or otherwise share your personally identifiable information, except as described in this Privacy Policy. We may share personally identifiable information that you provide to our website with service providers we retain to perform services on our behalf. Our website uses third-party payment services that uses your payment information to process payments. We also share personally identifiable information with marketing service providers to provide us with marketing services. These service providers are restricted from using or disclosing your information except as necessary to perform services on our behalf or to comply with legal requirements.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee of such information to use the information you have provided to us in a manner that is consistent with this Privacy Policy.

We allow third parties to provide analytics services and serve advertisements on our behalf and on behalf of others across the web and in mobile applications. These third parties may use cookies, web beacons, and other technologies to collect information about your use of our website and other websites, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by us and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising targeted to your interests on other websites and online services, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used in this way, please visit www.aboutads.info/choices.

We may also work with third parties to serve ads to you on our behalf or on behalf of other advertisers on third-party platforms (such as Facebook (Meta), TikTok or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us and others to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

We may disclose information about you if we are required to do so by law or legal process, to law enforcement or other government officials, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Nutrisurg, our customers, or others. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your information may be part of the transferred assets.

How We Protect Your Personal Information

The security of your personal information is important to us. We implement a variety of security measures to maintain the safety of your personal information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee the absolute security of such information. If you have any questions about security on our website, please contact us as indicated below.

To help prevent unauthorized access to your data, maintain data accuracy, and ensure the correct use of information, we have also established physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.

Access and Control of Your Personal Information

If you do not want us to provide you with information and offers related to our products, please email us at contact@nutrisurg.com and request to opt-out.

After setting up an account, you can access, review, correct, and/or delete information you have provided to us by logging into your account. You may also ask us to assist you with reviewing, correcting, or deleting such information by contacting our team at conatct@nutrisurg.com.

In general, it takes up to 10 business days for an Opt-Out request to take effect. If you receive offers or other communications from third parties and would like to opt-out from future communications from them, you must contact them directly.

We may request authentication or verification of your request to opt-out, for example by requesting that you reenter your email address or provide other information, by requiring your authorized agents to provide additional information and authorizing documents to confirm their authorization by you, or by sending a confirmation communication to you which you must confirm prior to the Opt-Out request taking effect.

You may disable cookies, web beacons and other technological means placed by us by adjusting your browser or email client settings. You may also opt-out from the collection of online viewing data for analytics purposes performed by Google Analytics by going to Ad Settings under your Google account. As noted above, we may identify you by your email address, third party cookies, or other means, and may use these methods to tailor your experience on our Site if you visit our Site or one of our Affiliate’s sites in the future.

We will retain your personally identifiable information until you delete such information by logging into your account as described above, until we receive your request to delete your personally identifiable information as described above, or pursuant to our personal information retention and destruction policy. You may also request a copy of your personally identifiable information or request that we correct or restrict the use of your personally identifiable information by emailing us at contact@nutrisurg.com with your request.

You may designate an authorized agent to act on your behalf by sending a letter to the postal address below with a signed letter that includes your name, email address, and date of birth for verification, along with either your signed designation of the authorized agent or a court order or similar legal document designating the authorized agent as acting for you (for example, a power of attorney or letters testamentary).

California Privacy Laws

We are a California company and have taken care to comply with all applicable state laws regarding how we handle and protect personal information. In particular, we have designed our policies and practices to fully comply with the California Online Privacy Protection Act (“CalOPPA”) and the California Consumer Protection Act. We intend to update our policies as may be necessary to remain in compliance with any future amendments to these laws.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at the address listed below:

Nutrisurg
Attention: Privacy Request

4 Winifred Drive

Merrick, NY 11566

General Data Protection Regulation (GDPR)

Although Nurisurg does not direct this website or its business to residents of the European Union, this Privacy Policy is intended to comply with the European Union’s GDPR. Residents of the European Union or countries with similar privacy laws are encouraged to contact Nutrisurg’s customer support if they wish to exercise any of their rights pursuant to GDPR.

Minors and the Children’s Online Privacy Protection Act

Only adults aged 18 or over are permitted to use the Site. By using the Site, you agree to provide us with accurate information concerning your age or identity if we request it. You also agree not to assist minors under the age of 18 in accessing the Site or to attempt to contact children under 18 through the Site.

We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. This Website is not designed for children, and we do not wish to collect personal information from children under 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us.

Online Store and Third Party Services

Our Website store utilizes Shopify as our third-party e-commerce and payment partner, which allows us to sell our products and services to you. Your Data is stored through these databases and applications. They store your Data on a secure server behind a firewall. If you choose a direct payment through our store to complete your purchase, then our partner stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

We also may interact with you on third-party websites where we post content or invite your feedback, including websites such as Instagram, Facebook, Twitter, Pinterest, and YouTube (“Third-Party Sites”). We provide access to our Website by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network.

Please read the privacy policies of those Third-Party Sites and social platforms because the information they collect, including the posts you publish, will be governed by their Privacy Policies, respectively. In addition, if you access other third-party websites or applications, and share your personal information with such third parties, please read the privacy policies of those third parties to learn more about their collection, use, and sharing of your personal information.

PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

Contests, Sweepstakes or Games

When we run a contest or sweepstakes or game relating to our website, it will be accompanied by a set of rules. The rules for each contest, sweepstakes or game will specify how the information gathered from you for entry will be used and disclosed if it is different than as described in this Privacy Policy. In conjunction with your entry in such contest or sweepstakes, Personal Information will be collected only if you voluntarily submit it.

Periodic Changes

We reserve the right to amend this policy at any time without prior notice. Notice of any change will be posted on this Website. Please check this page periodically for changes. Your continued use of the Website after any changes or revisions to this privacy policy shall indicate your agreement with the terms of such revised privacy policy. This Privacy Policy together with our Terms of Use constitute the entire agreement between you and Nutrisurg regarding the use of the website.

SMS/MMS Mobile Messaging Marketing Program

We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, we may refuse you access to the Program and pursue any appropriate legal remedies.

Contacting Us:

For privacy or security questions or for any questions regarding this privacy policy you may contact us using the information below.

Nutrisurg

4 Winifred Drive

Merrick, NY 11566
contact@nutrisurg.com